Poker Chip Plus reserves the right to restrict shipments to within the Continental U.S., Alaska, and Hawaii. All orders must be placed with a residential ship-to address. Orders with P.O. Box, APO, or FPO shipping addresses will not be processed. Any orders with shipping addresses outside the Continental U.S., Alaska, and Hawaii will not be processed.
Orders usually ship between 24-48 hours, with US Postal Service, UPS Ground shipping, or ABF Freight.
*During periods of high volume, such as the holiday season, allow 3-4 days for an order to ship, when using UPS ground Service, or ABF freight.
* If you need a package to arrive by a specific date, you MUST select UPS 3-DAY SELECT, UPS 2ND DAY AIR, OR UPS NEXT DAY SAVER, to ensure delivery on a specific date.
Orders made with priority shipping will leave the same business day, if ordered by 2pm, EST. You will receive an email with tracking information when the order ships.
At PokerChipPlus.com, we realize that all sales may not be final. If you make a purchase and wishe to return the product, you have 30 days to do so. We must be notified of the return within the first 30 days of the product leaving our warehouse.
If you wish to return a product, you must inform us within 30 days.
There are some guidelines to follow when deciding to return a product.
- Closeout items are unable to be returned.
- Customized chips of any kind cannot be returned.
- If a product has been used even if it was only one time, it cannot be returned.
- We cannot accept opened DVD's, Copag or KEM cards. They cannot be resold and will not be refunded.
- If you receive defective merchandise, you can only exchange it for a similar product of equal or lesser value.
- If a product is returned and there is no exchange, a 15% restocking fee will be charged. If you are returning a product that is defective or incorrectly shipped for a refund you will be refunded for the cost of the item ONLY. However we will gladly refund returned shipping on a defective or incorrectly shipped item that you are wanting an exchange on.
If a product arrives damaged, PokerChipPlus.com must be notified immediately. Once we are notified, a claim will be proccessed. Once the claim has been resolved, the product will need to be sent back and the replacement is sent out.
All Freight orders must be inspected BEFORE accepting the shipment. If you sign for a shipment without inspecting it thoroughly and it is damaged, Poker Chip Plus is not responsible for replacing the product. Signing for a shipment without noting damage on the Bill of Lading is stating that the shipment was free from damage and in perfect condition. ALL Freight deliveries must be inspected, no matter how large the order or product is. There are no exceptions to this policy.
In the rare event that the wrong product is shipped, this will need to be sent back to us. If this is to occur, PokerChipPlus.com must be notified immediately. You will need to pay for the return Ground shipping but will be reimbursed up to the amount originally paid once the product has been received. We recommend returning the product with a carrier that offers a tracking number. We are not responsible for returns that do not arrive to our warehouse. You will only be reimbursed if you are exchanging it for another product. If there is no exchange, then there will be no refund of return shipping.
You will be refunded in the same manner of payment that you paid for the original order with. For example, if the order was placed with a Visa card then it will be refunded to that same Visa credit card.
Please allow up to 2 weeks for returns to be processed. If you feel like a return has taken longer than 2 weeks, please contact your Sales Representative for any questions you may have. PokerChipPlus.com reserves the right to change this policy at any time.